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User engagement strategy for statistics


Jisc is an independent charity and an official statistics producer. We collect, assure and disseminate data about higher education (HE) in the UK under the HESA brand. This includes a wide range of functions to support HE providers and data users in submitting, processing and understanding the data.

We collect data from universities, higher education colleges and other providers of higher education. Collectively, we refer to these organisations as HE providers. Much of the data we collect is published as open data

Statutory role

HE providers have a statutory requirement to report data to HE funding and regulatory bodies. We work closely with providers to facilitate this data collection process and to analyse and quality check the data they submit.

We are the Designated Data Body for England under the Higher Education and Research Act 2017 with a statutory relationship to the Office for Students. We perform a similar official role in supporting the statutory funders and regulators of HE in Wales, Scotland and Northern Ireland.

Independent, co-regulated and collaborative

We have two types of membership, representative members, including UUK, GuildHE and the Association of Colleges (AoC), and institutional members. Our institutional members form a separate class of membership which every UK higher education (HE) and further education (FE) institution has the opportunity to join. This means that Jisc is owned by the communities it serves and ensures we deliver against their priorities. 

We receive core funding from the UK HE and FE funding bodies. HESA data collection and publishing is funded by subscriptions from the higher education providers from whom data is collected. 

Current user engagement practices

Jisc’s user engagement practices that we follow regularly are as follows, and we commit to continue operating and demonstrating continuous improvement from this baseline:

  1. Operate central supplier- and user-facing service teams with the function of engagement with key audiences both actively and passively, gather information to support enhanced service delivery, and evaluate and act on this information appropriately.
  2. Offer training experiences to both suppliers and users of data.
  3. Resource a communications team to plan our dissemination activities, and provide a press office function to support public use of our materials.
  4. Publicise our channels to actively promote user-driven engagement. This includes operating opt-in mailing lists, social media engagement, and the provision of specific forums managed by us.
  5. Include clear contact names and online feedback invitations within all HESA statistical products, reviewing and actioning requests for improvements on a regular basis.
  6. Undertake consultations where appropriate ensuring formal consultation activity is handled through our single consultation hub (
  7. Utilise our burden assessment methodology in formal consultation activities where relevant to the subject matter.
  8. Operate representative stakeholder forums covering core HESA activities such as data collection, survey management and statistical/data publication.
  9. Identify stakeholders and an engagement strategy for each significant project or programme of activity, to build it and the appropriate communication and stakeholder engagement resource into managed projects.
  10. Ensure feedback obtained via informal consultation activities are documented and acted upon.
  11. Summarise and feed back openly on consultation findings (whether formal or informal), and where possible do so ahead of decision-making based on the data gathered in consultation.
  12. Engage proactively in (both familiar and unfamiliar) forums of relevance to our users and stakeholders, in connection with our work.
  13. Publish comprehensive technical documentation to support suppliers and users of our data.
  14. Collaborate with our analytical partners to develop and support additional services of relevance to our users.

During the current planning period (to 2024) we aim to enhance our work in the following areas:

  1. Develop our policy function to undertake regular scanning of our operating environment. We will evaluate and classify issues of relevance to Jisc and our users, and feed this intelligence into our statistical planning processes.
  2. Strengthen our research function, which supports enhancement to Jisc’s performance in areas that our users have told us are relevant to them, such as ingesting and processing a wider range of data sources, supporting better quality assurance, and improving our official statistics and open data outputs.
  3. Formalise existing practices into policy documents where this would support enhanced compliance, training and development of staff, and published materials that improve customer understanding of our approach to quality and standards.
  4. Deliver comprehensive user guides for our statistical products, undertaking user engagement activities to determine appropriate content.
  5. Increase our production of ad hoc statistical releases to support debate and decision-making on topics of interest to our users.
  6. More effectively utilise experimental statistics as a framework for developing new statistics alongside structured user engagement, ensuring user feedback shapes the development process.
  7. Work collaboratively with relevant UK education departments, funders and regulators to improve coherence in statistics published about higher education across the UK. We will work with these bodies to coordinate on user engagement activities and share user feedback where appropriate.