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Graduate Outcomes Contact Details 2019/20 - UK Telephone

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Graduate Outcomes Contact Details 2019/20

Fields required from institutions in All fields

UK Telephone


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Typefield
Short nameUKTEL
Description

This field records the graduates UK telephone number.

Applicable toEngland Northern Ireland Scotland Wales
Coverage

All

Notes

This field captures a personal UK home or work telephone number (excluding mobile numbers) for the graduate.

Providers should be focused on returning the best contact details that they hold for a graduate, therefore, it is recommended that a maximum of 3 contact details are returned for each of the different types of contact detail. All contact details should be current and be the personal contact details for the graduate as provided and verified by that graduate. What we also mean by ‘best’ is the supply of contact details that are most likely to elicit a response to the survey. This can be determined by recent contact with the graduate via this contact detail.

Graduates will be called on the number allocated to position one before subsequent numbers are tried. Once a successful contact is made, this contact detail is prioritised for any future calls.

Landline telephone numbers for the following third parties are not permitted: Agents or recruitment agency, companies that support international students studying abroad, referees (e.g. for UCAS), sponsors, university lecturers / academics, international study centre, dummy telephone numbers.

Submission of shared telephone numbers is not best practice. Validation in the provider portal will identify duplicate contact details. Providers are required to review any triggering quality rules and make amendments where necessary.

UK landline telephone numbers must start with 01, 02, 03, 04, 05, 06, 08 or 09 and have at least 10 digits. If you have instances of numbers beginning with 070, they must be included in this field not UKMOB. This number type is predominately used as a call forwarding or temporary number for businesses. This must not be returned in UKMOB as this field is used for SMS engagement. As a survey link is included in SMS messages, this may result in survey access by a third party.

At least one telephone number (Graduate.UKTEL, Graduate.UKMOB or Graduate.INTTEL) needs to be returned to enable HESA to have the best possible opportunity to contact the graduate. However, it is recommended that providers return as many legitimate telephone numbers as are given to them by the graduate.

View more guidance on the creation of accurate personal contact details.

Quality rules
Quality rules relating to this entity are displayed here
Reason required To enable a valid method of contact between HESA and the graduate.
Part of
Field length11
Minimum occurrences0
Maximum occurrences10
Schema components
Element: UKTEL
Data type: UKTELType
OwnerHESA
Version1.0
Date modified2020-07-24
Change management notesGuidance for the return of graduate contact details has been updated.

Contact Liaison by email or on +44 (0)1242 388 531.