Graduate Outcomes Contact Details 2020/21 - UK Telephone
Graduate Outcomes Contact Details 2020/21
Fields required from institutions in All fields
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This field records the graduate's UK landline telephone number.
|Applicable to||England Northern Ireland Scotland Wales|
This field captures a personal UK home or work telephone number (excluding mobile numbers) for the graduate.
Providers should be focused on returning the best contact details that they hold for a graduate, therefore, it is recommended that a maximum of 3 contact details are returned for each of the different types of contact detail. All contact details should be current and be the personal contact details for the graduate as provided and verified by that graduate. What we also mean by 'best' is the supply of contact details that are most likely to elicit a response to the survey. This can be determined by recent contact with the graduate via this contact detail.
Graduates will be called on the number allocated to position one before subsequent numbers are tried. Once a successful contact is made, this contact detail is prioritised for any future calls.
Graduates with a HOMEEUOS = 3 (Overseas) will not be called but we will use the UK mobile number for sending SMS texts with a link to the survey.
(HOMEEUOS is a flag used to identify graduates’ home domicile using the derived fields in the C20051 Student return and the C20054 Student Alternative return).
Landline telephone numbers for the following third parties are not permitted: Agents or recruitment agency, companies that support international students studying abroad, referees (e.g. for UCAS), sponsors, university lecturers / academics, international study centre, dummy telephone numbers.
Submission of shared telephone numbers is not best practice. Validation in the provider portal will identify duplicate contact details. Providers are required to review any triggering quality rules and make amendments where necessary.
UK landline telephone numbers must start with 01, 02, 03, 04, 05, 06, 08 or 09 and have at least 10 digits. If you have instances of numbers beginning with 070, they must be included in this field not UKMOB. This number type is predominately used as a call forwarding or temporary number for businesses. This must not be returned in UKMOB as this field is used for SMS engagement. As a survey link is included in SMS messages, this may result in survey access by a third party.
For graduates with a HOMEEUOS = 1 or 2 at least one telephone number (Graduate.UKTEL, Graduate.UKMOB or Graduate.INTTEL) needs to be returned to enable HESA to have the best possible opportunity to contact the graduate. It is recommended that providers return up to 3 legitimate telephone numbers as are given to them by the graduate. For graduates with HOMEEUOS = 3 we would encourage you to return a UKMOB number for sending SMS texts with a link to the survey.
Quality rules relating to this entity are displayed here
|Reason required||To enable a valid method of contact between HESA and the graduate.|
Data type: UKTELType
|Change management notes||Maximum occurrences changed from 10 to 3 and associated guidance updated.|
Contact Liaison by email or on +44 (0)1242 388 531.