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Issue Management System

This page provides support and information for using the Issue Management System.



Introduction to the Issue Management System

Introducing the Issue Management System

The Issue Management System is our data quality database containing information and queries relating to your data submissions to HESA. This new system replaces the Minerva data quality database. 

You will need to use the Issue Management System to add information and respond to data quality queries that are raised during a collection. Record Contacts will be notified by email when queries have been raised or updated. You can then log into the Issue Management System to view and respond to your queries. Before data can be set to credible, all outstanding data quality queries concerning submitted data must be responded to. 


Support from Liaison

Our expert analysts have a thorough understanding of our records and systems. We are here to support you throughout the data submission process, including the use of Issue Management System. 

Contact Liaison by email or on +44 (0)1242 388 531

Find out more about Liaison

Accessing Issue Management System

Accessing the Issue Management System

To access the Issue Management System, you will need a HESA Identity System account. 

The Identity System (IDS) is a single-sign-on system for all our web applications. This means that you only need one account and then you can access the HESA systems, such as the Data Collection system and the Issue Management System.

The Record Contact for each collection is responsible for assigning new roles in the HESA Identity System, including the Provider Issue Management System roles. 

Access the Issue Management System

A link to the Identity System user guide can be found in the 'Useful resources' section.

Issue Management System: Useful resources

Issue Management System: user guide

The following user guide has been created to assist providers when using the Issue Management System.

The user guide covers:

  • Accessing the Issue Management System 

  • Viewing and responding to data quality queries 

  • Submitting responses


Issue Management System user guide

Issue Management System: e-learning

We have released an e-learning course for the Issue Management System, which includes a tour of the new interface and updated terminology: 

Issue Management System e-learning

All online courses are available on our e-learning page on the HESA website.  

An appropriate viewing device is required to complete this course, although a laptop or PC is recommended for maximum visibility of the video elements. An email address is required to access the course. 

Identity System user guide

The following user guide is available to support providers using the Identity System (IDS).

The IDS user guide includes:

  • Registering an account
  • Understanding roles - including how to invite colleagues to roles and how to request a role
  • Setting up and changing your password

Identity System user guide

Access the Identity System

Issue Management System: Upcoming functionality and known issues

Known Issues (Issue Management System)
Issue Summary Status Date Raised Date Resolved


Upcoming functionality (Issue Management System)
Functionality Estimated release date Released date
Email notifications September 2020 07/10/2020
User experience: Issue Extract / Download - Ability for providers to download their quality issues from Issue Management System to share and distribute with colleagues December 2020  
User experience: Email functionality to be added so that the provider receives an email when the OfS add a comment to an issue December 2020  
User experience: Navigational buttons to be added allowing for users to move from the first to last issue as well as next and previous December 2020  


Release notes

Release notes

Release notes for the Issue Management System (IMS)

Issue Management System: Frequently Asked Questions

Will Minerva still be available?

The HESA Issue Management System replaces the existing Minerva system. Minerva will no longer be available from Friday 14 August 2020. A redirect to the new Issue Management System is in place if you had bookmarked your link to the Minerva system.

What will happen to the data in Minerva?

We are migrating 5 years of collection data and this will be available in the Issue Management System at go-live, so you will be able to view your queries from previous years.

Who is responsible for granting access to IMS?

Your Record Contact or those that hold an Admin role for each data stream are responsible for granting the Issue Management System roles in the Identity System. If you are not sure who this is, then please contact Liaison.

When should I respond to queries in IMS?

Our Data submission best practice page provides detail on the data quality process, as well as other tips on the data submission process.

Data submission best practice

How long will it take to get my queries once I commit?

HESA analysts aim to check files within 5 working days following a provider committing their file and responses to data quality queries raised by HESA will be reviewed within 2 working days. However, during busy periods i.e. around the commit deadline please be aware that this may take slightly longer.

Who will receive notifications from IMS?

Once we have raised data quality queries an email notification will be sent to Record Contacts and Provider Issue Management System Users for that data stream.

How do I report any issues or feedback about IMS?

Please contact Liaison if you have any feedback on IMS or if you experience any issues; although please check the Known Issues section above to see if this is something we are already aware of.

Contact Liaison