Timescales and costs
We try to undertake minor data enquiries - those that only involve a few figures and take around an hour for us to process - free of charge. We will confirm this before beginning work.
Free requests can be undertaken when a specification has been agreed. They are usually processed within 4-5 working days.
HESA's bespoke data service is invariably professional, well-informed, efficient and customer-focused, and it is a pleasure to work with them.Charlie - Graduate Prospects
The charge for more substantial requests will vary depending on the size and complexity of the enquiry and the format in which you want it supplied.
The minimum charge for a paid enquiry is £150.00 + VAT.
Our standard turnaround time for a paid enquiry is 10-15 days following the signing of a contract. This will vary depending on the size, complexity and legal constraints of the data requested. If possible, and depending on our current workload, we will endeavour to meet your requirements. For further information on timescales, please contact us.
Members of higher education providers are eligible for a 20% discount. There is a 50% discount available for data requests to support academic research (with conditions attached). We also have discounts available for students undertaking dissertations.
Discounts must be confirmed with a member of our team.
In order to receive custom data from us, you must be able to comply with the Agreement for the Supply of Information Services. This agreement incorporates conditions which enable us to fulfill our obligations under the Data Protection Act 1998.
Why do we charge for custom data enquiries?
We are funded by subscriptions from HE providers who provide us with raw data. We are committed to providing value for money to these providers; by charging for our bespoke data service we are able to keep subscription levels low.