Skip to main content

Viewing Data Quality Queries

This section is applicable to those that hold the Issue Management System User or Viewer roles.

Searching for queries

Once you have logged into the Issue Management System a search screen will be displayed. Here you will be able to navigate by selecting the appropriate ‘Stream’ and ‘Collection’, your Provider will be automatically populated. (If you have access for multiple providers then you will need to select the appropriate provider from the ‘Provider’ drop-down list for the queries that you want to view). If you want to narrow down your search further, then you can select additional criteria. Once completed select the ‘Search’ button.  Your search criteria will be saved until a new search is made. By selecting ‘Clear’ you will remove the search criteria that you had previously applied.

If you are looking for a particular query then you can search the issue ID using the search bar in the top right-hand side of the screen and selecting ‘Search’.

If you hold Issue Management System roles for multiple data streams, then you will see all of these listed in the ‘Stream’ dropdown and will need to select the appropriate one for the queries you are reviewing.

If you are having trouble viewing a data stream that you have the appropriate Identity System roles for then you may need to log out of the system, clear your cache in your internet browser and try again.

Filtering queries

You can filter your search based on the status of the query, for example you may wish to look at all of the queries that are set to ‘With Provider’ as these queries will require an action.


You can also filter your search by the resolution of your queries. For example, you can search for all the ones that are ‘Open’ as they will require an action during the data collection process. Queries that are marked as Fixed, Confirmed (No explanation), or Confirmed (With explanation) will have been archived. Providers are not able to amend the resolution of a query.


Filtering search results

Once you have performed a search, the results that appear can be further filtered using the additional search box below the filter options.


Display of queries

Once the search for queries has been completed, they will be displayed in a table as below. The queries can be sorted by selecting the appropriate heading. The queries are coloured based on their status. To view a query select the Issue ID number.


Status meaning



With Provider

The query is with the provider for review and comment


The query is with HESA for review

With Statutory Customer

The query is with the relevant Statutory Customer for review

Awaiting Review

The provider has given a response to the query and this needs to be reviewed by HESA or the Statutory Customer

Awaiting Resubmission

The intention that the query will be resolved once data has been resubmitted


The query has been closed


The query has been set as a target for the following collection year

Viewing a query

Once you have selected the query by clicking on the Issue ID, the query will open. The issue details will be displayed at the top of the query which includes the description. Below this the comments will be displayed.


If you hold an Issue Management System User role then you will also have the ability to add comments on this screen. This functionality is covered in the ‘Submitting responses’ section.

Once you have finished with a query, you can select the ‘Home’ button in the right-hand corner, and this will return you to the Search page. Your previous search criteria will be saved. If you want to create a new search, then select ‘Clear’ and then enter your new search criteria.