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Changing and resetting your password

Resetting your password

If you have forgotten your password for our Identity System, click the 'I have forgotten my password' link on the IDS login screen.

You will then be asked to enter your email address and answer some of your recovery questions before the password will be emailed to you.   

Updating your password and/or recovery information

Within the IDS, you are able to update your password and recovery information by clicking the 'Contact details' tab on the Account details page. Recovery information can then be edited through the ‘Recovery details' tab.